Based on user feedback and input for our support team, we deployed the feature reopening closed invoices. This feature allows our users to reopen closed invoices, for example when an invoice was accidentally closed by a user. For closed invoices, the yellow Reopen invoice button will be available in the Invoice screen (see the screenshot below).
By clicking the button for an invoice, the status of the invoice will change from Closed to Open. Depending on the configuration of your price plans, configured connectors and present usage data in your environment, the invoice will first go to status Pending, meaning that the invoice is recalculated.
Note: it is and will not be possible to reopen approved invoices. We advise to use the credit and correction functionality for approved invoices if necessary.
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